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Troubleshooting Cardholder User Login

If you do not have a PEX Cardholder user account, please see "How to Create a New Cardholder User Account.”

Common Login Problems

If you are a cardholder with an existing user account, and you cannot log into the Cardholder website at https://ch.pexcard.com or the PEX mobile app, please try the following:

1. Check the URL in Your Browser Window

2. Check Your Username

  • If you have forgotten your username, you can have it emailed to the address on file for your account
  • Click on "Forgot your username"
    • You must know both the email address associated with your user account and the year of birth registered on the account
  • If you do not know either the email address or the year of birth registered on the account, please contact your business administrator

3. Check Your Password

  • If you have forgotten your password, you can reset it by clicking "Forgot your password"
  • You must know the username for your account

4. Contact your Business Administrator

  • If you are using the correct username and password for your account, but you still cannot log in, then your administrator may have locked your user account
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